Refund policy

We have a 60-day return policy, which means you have 60 days after receipt from purchase or delivery (if such delivery date is verified through a delivery receipt), and you must include all relevant invoices and/or receipts with your return.

To start a return, you can contact us at support@trifinitysci.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Terms and Conditions:

  • Shipping costs and gift wrapping are not eligible for refunds.
  • For an exchange request, email support@trifinitysci.com.
  • Items of the same price, excluding any discount, are eligible for an exchange.
  • Any products that are nearly empty, tampered and filled with other substances are not refundable.
  • Partial sets or bundles are not eligible for a return — only complete sets.
  • Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately and within 7 days after the delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Once a properly completed return has been received by Trifinity Biosciences, Trifinity Biosciences will refund you the purchase price (excluding shipping costs) of the returned merchandise no later than 14 days after Trifinity Biosciences receives such returned merchandise. Trifinity Biosciences will reimburse your purchase price (excluding shipping costs) for the merchandise in the original form of payment. Please remember it can take some time for your bank or credit card company to process and post the refund. Incomplete returns will not be processed. If more than 15 business days have passed since we’ve approved your return, please contact us at support@trifinitysci.com.